Frequently Asked Questions
Everything you need to know about your Isabel Marant experience.
What is your return policy for online orders?
You may return items within 14 days of delivery. Products must be in their original condition, unworn, and with all security tags and packaging intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
Are your products authentic?
All items sold on our official website are guaranteed to be authentic Isabel Marant products. Each piece is crafted with the highest quality materials and craftsmanship.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to modify or cancel an order once it has been confirmed.